Frequently asked questions

Monica is a Nigerian crypto to naira off ramp. You send supported digital assets (BTC, USDT, ETH, BNB, TRX, SOL, USDC) to a Monica-provided address; after network confirmation we convert them to Naira and pay out to your bank. You can also pay bills, buy airtime and data, and shop from over 1,000 digital gift cards, all from your phone. Monica is not an exchange, broker, advisor, or custodian of your private keys.

Open the Monica app, go to the Cards section, choose from over 1,000 digital gift cards, select the amount, and pay from your Monica wallet balance. Your gift card code is delivered instantly in app once payment is confirmed.

We use reasonable administrative, technical, and organizational safeguards to protect your data and transactions against unauthorized access, loss, or misuse. Identity verification happens only inside the Monica app, never by DM or social media. Keep your device and credentials safe, since you are responsible for all activity on your account.

Verification is one screen: your NIN and a selfie. We use them to confirm it is really you and to keep your account safe from unauthorized access. We only collect what we need to identify you, run payouts, and operate the service. Verification is completed only inside the Monica app.

Monica is an off ramp built to convert your crypto to Naira and pay it out to your bank. You can hold a Naira balance in your wallet to spend on bills, airtime, data, and gift cards. We retain your records only as long as needed to provide the service and meet legal and record-keeping obligations.

Choose your payout bank in app, confirm the amount, and we transfer the Naira to your bank account. Bank transfer fees have been ₦0 since launch. We aim to process payouts quickly, though banking network delays, maintenance, or third-party issues can occasionally affect timing.

Monica charges a 0% conversion fee and a 0% bank withdrawal fee; bank transfer fees have been ₦0 since launch (subject to change, and any change will be shown in app). Deposits are free on USDT, USDC, ETH, SOL, TRX and BNB, and a flat $2 on Bitcoin. The rate is shown in app at the time you confirm a transaction; by proceeding you accept that rate and any applicable network fees.

Share your referral details from inside the Monica app to invite friends. When they sign up and start using Monica, you both can earn rewards. Full referral terms and any current reward amounts are shown in app, since they may change over time.

Use the in app live chat, fill out the form on our Get support page, or email us at [email protected]. For law enforcement and official requests, contact [email protected].