This Privacy Policy explains what we collect, why we collect it, how we use it, who we share it with, and your choices. It applies to our mobile app, website, and related services.
We operate in line with applicable Nigerian data protection laws (e.g., the Nigeria Data Protection Act (NDPA) and the NDPR), as they apply to our services.
1) What Monica is
Monica is a coin to naira off-ramp. You send supported digital assets (“coin”) to a Monica-provided address; after network confirmation we convert to NGN and pay out to your bank. Optional tools may include bills/airtime/data payments, gift cards, betting top-ups, and similar services. We are not an exchange, broker, advisor, or custodian of your private keys.
2) Information we collect
We only collect what we need to identify you, run payouts, and operate the service.
A. Identity Data (you provide or we derive from NIN)
NIN (National Identification Number)
Phone number
Email address
Address and basic identity fields derived from your NIN for verification
Selfie image captured during verification (where required)
B. Operational Data (created when you use Monica)
Device identifiers and user agents (e.g., device/OS/app version)
IP addresses and access timestamps
Bank payout details (bank name, account name, account number, payout references)
Service records: deposit addresses generated by Monica, on-chain txids, amounts, timestamps, and internal references
C. Communications
Messages you send us in in-app live chat or by email, and our replies.
Important: We verify only inside the Monica app—never by DM or social media.
3) How we use your information (purposes)
We process personal data to:
Provide the service: identify you, receive coin, convert to NGN, and make bank payouts.
Verify identity: confirm it’s you (using NIN and derived fields) and prevent unauthorized access.
Operate and improve: run the app, maintain security and integrity, fix bugs, and support reliability.
Support you: respond to questions, troubleshoot, and provide updates.
Comply with law: respond to valid legal requests and meet information-sharing obligations where applicable (see Section 6).
Communicate: send service messages (e.g., receipts, notices, policy updates).
We do not verify or request information via social DMs.
4) Legal bases we rely on
Contract: to provide the service you request (account setup, conversion, payouts).
Legitimate interests: to run, secure, and improve the service and support users.
Legal obligation: to meet applicable laws and respond to competent authorities.
Consent: where we ask for it and you choose to give it (you can withdraw at any time).
5) How we share information
We share only what’s necessary, and only with:
Your banks and payment partners to complete payouts you request.
Service providers that host our systems or help us run the app (under contract and confidentiality).
Authorized counterparties where applicable information-sharing obligations require limited originator/beneficiary details for a transfer between virtual asset service providers.
Competent authorities when we receive valid legal process (see Section 6).
We do not sell your personal data.
6) Law enforcement & official requests
Competent authorities should email [email protected] with formal requests. Where lawful and necessary, we can provide only the information we hold, which may include:
Identity Data: NIN, phone, email, NIN-derived address/identity fields, selfie (if collected)
Operational Data: IP addresses, device identifiers/user agents, account creation/login timestamps
Service records: deposit addresses generated by Monica, on-chain txids/amounts/timestamps, and bank payout details (bank name, account name, account number, payout references)
We can preserve records upon written request from a competent authority. Where a freeze/transfer is sought, we require an appropriate freezing order or other valid legal authority. We use secure channels to transfer data (e.g., encrypted archives with out-of-band key exchange).
7) Data retention
We keep personal data only as long as needed to provide the service and meet legal/record-keeping obligations (for example, tax, accounting, or statutory retention). When no longer required, we delete or de-identify the data in line with our policies and applicable law.
8) Security
We use reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, or misuse. No system is perfectly secure; please keep your device and credentials safe.
9) Your choices & rights
Depending on the law where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal data, and to object or withdraw consent (where processing is based on consent).
To exercise rights, contact [email protected] (we’ll ask you to verify your identity). We will respond in line with applicable law.
10) Children
Monica is not for children. Do not use the service if you are below the age permitted by law to enter a binding agreement.
11) International transfers
Your data may be stored or processed inside or outside Nigeria by service providers under contract with us. Where we transfer data internationally, we use appropriate safeguards permitted by law.
12) Changes to this Policy
We may update this Policy. When we do, we’ll post the new version in-app/website and update the effective date. Your continued use after changes means you accept the updated Policy.
13) Contact us
Privacy & user requests: [email protected]
Law enforcement only: [email protected]
If you have any questions about this Privacy Policy, please contact us.