Failed bank transfers
Automatically reversed to your Monica balance. No support intervention needed.
Wrong-amount conversions
Conversion runs at the live rate at confirmation; rate disputes are not eligible for refund.
Platform errors
If a Monica system error caused incorrect crediting, contact support; corrections are made promptly.
Customer-error sends
Sending to wrong address (right network) or wrong network: recovery rare and not guaranteed.
FAQ
Failed bank withdrawal?
Auto-reverses to Monica balance.
Sent to wrong address?
Recovery is rare for blockchain operations.
Platform error?
Contact support promptly resolved.