Most KYC rejections come from preventable issues name mismatch, low-quality selfie, glasses. This guide covers exactly how to pass on the first attempt.
Following these steps gets most users verified.
What's in this guide
1. Pre-flight
Confirm your BVN/NIN name matches the name you'll enter. If you have a married name vs maiden name issue, update one source first.
2. Selfie
Daylight, no glasses, no hat, face fully visible, follow on-screen prompts (look left, right, blink for liveness).
3. Submit
One tap. Verification is one screen: BVN or NIN plus a selfie.
4. If rejected
Check the rejection reason. Most fixable in one re-submit.
FAQ
Common rejection?
Name mismatch.
Re-submit limit?
Multiple re-submits allowed.
Manual review?
Available if auto fails repeatedly.